1. Step 1: Do You Qualify?

  2. Step 2: Financial Qualifications

  3. Step 3: Choose Device

  4. Step 4: Complete Form

  5. Step 5: Upload Documents

  6. Thank You

Do you (or someone you know) qualify for a FREE phone?

Let's find out! Please answer the following questions

Yes No -- Please choose one --DeafDeaf-Blind (dual sensory impaired)Hard of HearingSpeech Impaired or having a speech impairment -- Please choose one --VoiceASL/Sign LanguageAAC AppLip ReadingSpanishTTYOther

For iPhone Applicants

Yes No Yes No

If you receive benefits from any of the Qualifying Programs listed below, you meet the income requirement.

Qualifying Programs

Please check all programs you are currently on:

FL Medicaid
SNAP
Include copy of most recent Verification
Supplemental Security Income (SSI)
Include copy of most recent Social Security Administration Award Letter
Federal Public Housing Assistance (Section 8)
Veterans Pension & Survivors Benefits
Include copy of most recent eligibility paperwork
None of the above
-- Please choose one --iPhoneiPadiPad (Speech)TruTone Emote Electrolarynx -- Please choose one --EnglishASL/Signed Language -- Please choose one --DeafDeaf-Blind (dual sensory impaired)Hard of HearingSpeech Impaired or having a speech impairment
In the box below, please enter the primary Email Address you would like to use for your application. This can be your email or the email of a person assisting you with the application process (e.g. family member). This email will be used for important updates during the application process, including requesting additional action and/or information from you. Be sure to periodically check your email, including SPAM/Junk folders, for any emails from customercare@ftri.org.
-- Please choose one --Friend / FamilySquareGlow RepresentativeOtherDigital Ad / Social Media / Internet / FacebookDoctor / Hearing Aid Provider / Medical StaffFTRI Event / FTRI PresentationFTRI Website / RDC WebsiteNewspaper Ad / Direct Mail Ad / FTRI Flyer / CouponTV / Streaming Video Ad NoYes Florida Driver's LicenseVoter IDState ID

Conditions of Acceptance

To receive equipment from the program, you must agree to all of the following conditions:

  1. I understand that the equipment I am borrowing for telephone access belongs to FTRI; I do not own it. If I abuse the equipment, I can be held financially responsible for the replacement.
  2. I will take good care of the equipment to ensure it is not damaged, stolen, or lost. If it is damaged, stolen or lost, I will contact FTRI immediately at 800-222-3448 (Voice).
  3. If the equipment stops working properly, I will not try to fix it. I will notify FTRI at 800-222-3448 (Voice) and they will fix it.
  4. I will notify FTRI if my address or telephone number changes.
  5. I understand the equipment I receive today must be returned to FTRI if: I move out of Florida, or I no longer need the equipment.
  6. I understand that I cannot sell, give away, or loan this equipment to anyone else.
  7. I understand that this agreement is binding for any additional or exchanged equipment that I receive from the program.
  8. I hereby attest that, to the best of my knowledge, the provided information is true and accurate.
  9. I understand my application will not be processed until all required documentation is provided to FTRI.
  10. Failure to comply with this COA may result in me being denied participation in the FTRI Distribution Program.
  11. By signing this application, I understand that the user of the equipment is responsible for the use and operation of the equipment, and I agree to defend FTRI and release them of any and all claims, damages and expenses arising out of the use or misuse of this equipment by anyone.

I certify that I am a permanent Florida resident who has a hearing loss and/or speech disorder, that I understand and accept each Condition of Acceptance, and that the information I have given is true. I authorize the certifier of this application to provide information to FTRI in order that I can receive the designated specialized telecommunications equipment and/or technology. I agree to accept and respond to email, phone, text, fax, and mailed correspondence regarding this application form, and any equipment or technology that I receive from FTRI.

Proof of Hearing Loss or Speech Impairment

Upload documentation

Audiogram, Doctor's note, SLP evaluation. Document verifying hearing or speech loss must be on doctor's letterhead. The applicant's name must be on the documentation.

Provide Doctor / Professional Contact we can contact to obtain your information.

Doctor name is required. "Proof of Hearing Loss or Speech Disability" upload is not required.

IMPORTANT

Please re-check your email address above, to make sure you entered correctly. You will be receiving a confirmation receipt via email if your application is approved. For security and privacy, you cannot make changes after you submit this application. If you need to update your email after submission, you must contact our customer care department by phone or use our instant chat feature to request the change.


Upload Supporting Documentation

Please upload the following documents. Files must be under 10MB.
Accepted formats: JPG, JPEG, PDF, GIF, TIFF, and TIF

Proof of Florida Residency REQUIRED

Ex: FL Driver's License, State ID, Voter ID Card

Proof of Hearing Loss or Speech Disability

Ex: Audiogram, Doctor's note, SLP evaluation. Document verifying hearing or speech loss must be on doctor's letterhead. The applicant's name must be on the documentation.

Qualifying Program supporting documentation

SNAP Verification, SSA Award Letter, other eligibility paperwork

Income Verification (iPhone, iPad, Emote applicants)

Ex: 1040 tax return, W-2, Social Security award letter, pay stubs

Power of Attorney / Proof of Guardianship (if applying for someone under 18) (if applicable)

Also include child's birth certificate

Submit Documents

Once you upload your document(s), your request will be sent to FTRI in Tallahassee.

A specialist from our office may contact you to complete any missing information from your application. We will be calling from an 850 area code.

During the call, we may ask you for:

  • Your FL Driver's License Number (or information about other ID options)
  • A few questions about your hearing loss
  • How you learned about the FTRI phone program

After your application has been approved, our office will begin the process of shipping the equipment. Please allow up to three weeks for delivery.

If you need to reach FTRI, please email: customercare@ftri.org, or call 800-222-3448 (voice) or 1-850-328-4243 (video phone for sign language).

Thank You for Your Request

A specialist from our office may contact you to complete any missing information from your application. We will be calling from an 850 area code.

After your application has been approved, our office will begin the process of shipping the equipment. Please allow up to three weeks for delivery.

If you need to reach FTRI, please email: customercare@ftri.org, or call 800-222-3448 (voice) or 1-850-328-4243 (video phone for sign language).

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